TranslateOS vs. human interpreters

Better than a human interpreter.Faster, more accurate, and fluent in healthcare.

Your members hear their own language within 15 seconds. Accuracy stays consistently high in every language. And where human interpreters vary from call to call, Kai is a healthcare expert from the first word.

  • Live in one business day
  • No minimums
  • No contract term
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A member at home on his mobile phone and an agent on a headset talk with each other, each in their own language
Just your agent and your member
Time to connectEvery session

Kai greets your member in their language.

The conversation

Just your agent and your member.

With a human interpreter, a stranger joins your healthcare conversation and every word passes through them. With TranslateOS, the conversation stays two-way. Your agent and your member talk directly, and Kai helps them understand each other.

  • Ready in seconds. Kai joins within 15 seconds and greets your member in their language.
  • Ready for your busiest days. When call volume peaks or interpreters run short, members wait. Kai supports simultaneous conversations, so your members never wait for an interpreter, even in your busiest season.
  • Ready for long calls. Interpreter shift changes can restart a long call. Kai stays on calls of 5+ hours.
See how a call works
A member smiles as he talks on his mobile phone in his living room
On the callTwo-way
  • Your agentSpeaks English
  • Your memberSpeaks Spanish
  • KaiTranslates both ways, out loud

Two people. One conversation.

The difference

Above 92% accuracy, independently measured.

The benchmark for traditional human interpretation is about 80%. Kai translates every word, with no paraphrasing, and an independent model scores every exchange. Quality is measured on real calls.

“Xin chào, tôi là Kai, một trợ lý ảo, và hôm nay tôi sẽ phiên dịch để giúp chúng ta giao tiếp hiệu quả…”Hear Kai introduce the call in Vietnamese.
How we score quality
Translation accuracyIndependently measured

Measured on real translated exchanges.

Side by side

How TranslateOS compares.

Human interpretation depends on who is available and what they know. TranslateOS brings the same speed and accuracy to every call, in every language.

Human interpreters compared with TranslateOS
FeatureHuman interpretersTranslateOS
The conversation
Who's on the callA stranger joins your conversationA two-way conversation between your agent and your member
On-screen transcriptNot availableLive Transcript, an industry first, helps your agent follow every word in both languages while the call is live, with Enterprise
Call recordNo written record of what was saidEvery word of the call, in both languages, recorded and saved after the call, with Enterprise
Speed
Time to connectAbout 40+ secondsWithin 15 seconds
Peak demandWaits grow when call volume is high or interpreters are in short supplyNo wait for an interpreter, even in your busiest season
AvailabilitySpecialized support often needs 24 to 48 hours' notice24/7/365, with a 99.95% availability SLA
Long callsInterpreter shift changes can restart the call5+ hours without interruption
Quality
Translation accuracyAbout 80% benchmarkAbove 92%, independently measured
Every wordLong utterances are often paraphrasedEvery word translated and scored at the word level
DialectsThe right dialect is not always availableRegional dialects included
Healthcare knowledgeIndustry knowledge is often limitedBuilt for benefits, drugs, doses, copays, and MBIs
Quality measurementNot availableEvery call scored, with humans in the loop
Cost
PricingContract-driven rates averaging $1.30+ per minuteAt least 40% less, guaranteed, with one rate for every language
TermsSession minimums, billing increments of 15 to 60 minutes, and volume commitments are commonNo minimums and no contract term. Every billable minute visible. Price locked through 2027.

Cost

Predictable costs, in every language.

Human interpretation is billed at contract-driven rates averaging $1.30+ per minute. TranslateOS has one rate for every language, with no minimums and no contract term.

See pricing
Your language costsPer minute

Guaranteed, with your price locked through 2027.

Every language

One rate

Spanish, Vietnamese, Arabic, and every other language Kai speaks cost the same.

No commitment

No minimums. No contract term.

Use translation as often as you need it, with no minimum number of minutes.

Transparent

Every minute visible

Every billable minute is reported and reconcilable down to the minute.

Independent language experts

“I regularly work with translations, and I've never seen such a good Slovenian-speaking AI before. Impressive.”
Translation specialistSlovenian

Hear the difference on a live demo call. Book a demo with our team.

Book a demo Call 1-855-508-5658

Compliance

An exact record of every call.

Human interpreters leave no written record of what was said. With TranslateOS Enterprise, every word of every call is recorded and saved in both languages, ready for your compliance team.

  • Live Transcript, an industry first. Your agent follows every word in both languages while the call is live.
  • Humans in the loop. Our National Command Center in Bloomington, Indiana reviews quality scores and performance on every call. Member conversations are always private.
  • Certified. HITRUST CSF R2 certified, SOC 2 Type II, and HIPAA compliant, with a BAA for every customer.
Compliance is built into every plan.Enterprise adds Live Transcript and the Compliance Portal.

ComplianceNational Command CenterSecurity

A supervisor smiles as she checks in with an agent on a headset at his desk
Compliance PortalEnterprise
  • RecordingPlay back any call
  • Bilingual transcriptWith quality annotations
  • Audit logImmutable, ready for review

Switching

Switch in one business day.

From signed contract to agents taking calls in a single business day. Your agents use the phones they already have, with no software to install and no system to integrate.

  1. 01

    Send your roster

    Share your agents' names and emails, plus the managers who oversee them. That's all we need from you.

  2. 02

    We set you up

    We create your dedicated number, a PIN for every agent, and accounts for your administrators.

  3. 03

    Agents take calls

    With a quick reference card and about 15 minutes of online training, your agents are ready on day one.

Ready before your next busy season.No minimums, no contract term, and your price locked through 2027.

FAQs

Questions about switching.

See all FAQs
How is TranslateOS different from a human interpreter?

A human interpreter is a third person in the conversation, and service depends on interpreter availability, capacity, and individual expertise. TranslateOS gives your agent Kai, a virtual language assistant who joins within 15 seconds, translates both ways in real time, and supports simultaneous conversations. Every call is scored for quality.

Is AI translation as accurate as a human interpreter?

TranslateOS runs above 92% independently measured translation accuracy. The benchmark TranslateOS uses for traditional human interpretation is about 80%. Quality is measured on real translated exchanges and scored at the word level.

Do our agents stay on the call?

Yes. Your agents stay on the call from beginning to end and lead the conversation. TranslateOS makes them more capable, so every agent can serve members in the languages they speak.

Get started

Find out how much you can save.

A better experience for at least 40% less, guaranteed. Live in one business day, with no minimums and no contract term.

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