How TranslateOS works

Translation as simple as a phone call.Each person speaks their own language.

Your agents dial one number from the phone system you already have. Kai, the TranslateOS virtual language assistant, joins the call, greets the caller in their language, and translates both ways, out loud, in real time.

  • Live in one business day
  • No installs
  • No integration
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A member at home and an agent on a headset talk on the phone in different languages
Call recordSpanish (Mexican)
  • Translated both ways, out loudAgent in English, member in Spanish
  • Scored for qualityEvery exchange, by an independent model96
  • Recorded and transcribedIn both languages, with Enterprise

Step by step

From dial to record.

Here's how AI phone translation works on every call, and what your team keeps when it ends.

Your agent: 3 steps. Kai: the rest.From dial to record, in one phone call

Your agent

  1. 01

    Dial

    Call your TranslateOS number.

    Desk phone, softphone, or mobile
  2. 02

    Enter the PIN

    The PIN connects and secures the call.

    PIN accepted
  3. 03

    Choose the language

    By keypad code or by voice, in your caller's language or dialect. Sessions start within 15 seconds.

    Spanish (Mexican), chosen by voice

Kai and TranslateOS

  1. 04

    Kai greets the caller

    Kai provides an introduction in the caller's language and explains how the conversation will work.

    “Hola, soy Kai, un asistente virtual, y hoy traduciré para ayudarnos a comunicarnos de manera efectiva…”“Hello, I’m Kai, a virtual assistant, and I’ll be translating today to help us communicate…”
    Meet Kai
  2. 05

    Talk

    Speak naturally, with a short pause between turns. Kai translates both ways, out loud.

    Member speaks Spanish. Kai says it in English.
  3. 06

    Keep the record

    Every call is scored for quality. With Enterprise, it's also recorded and transcribed in both languages.

    ScoredRecordedTranscribed
Kai joins any call with two or more people.InboundOutboundIn person, on speaker

Getting started

Live in one business day.

From signed contract to agents taking calls in a single business day. No minimums and no contract term.

  1. 01

    Provisioning

    Send us your agent roster and the managers who will oversee them. We set up your dedicated number, agent PINs, and administrator accounts.

  2. 02

    Staff activation

    Agents learn the call flow in about 15 minutes of online training and get a quick reference card. A test call confirms access, translation, and audio quality.

  3. 03

    Compliance onboarding

    With Enterprise, we set up Compliance Portal access, recording and retention settings, and reporting. Day 3 and Day 30 check-ins follow launch.

Behind every call

One call. Everything your compliance team needs.

Your agent and your member just have a conversation. Underneath, every call is connected, translated, scored, and protected.

The National Command Center sees quality scores only.Never audio or transcripts. Your team keeps the record.

National Command CenterSecurityCompliance

One callLive
  1. Secure from the first secondOnly authorized users connect, with a PIN on every call.
  2. Translated, out loudHealthcare terms applied as people speak. Kai speaks the translation.
  3. Quality you can measureA second, independent model checks each translation.
  4. Private by designEncrypted, access-controlled, and logged.

Always on

Ready whenever your members call.

No scheduling and no limits on call duration.

24/7/365
Translation on demandDay or night, every day of the year
99.95%
AvailabilityPlatform uptime
5+hours
Calls handled without interruptionSteady quality on long calls

See how TranslateOS fits your calls. Book a demo with our team.

Book a demoCall 1-855-508-5658

FAQs

Questions about the call.

See all FAQs
Does my agent stay on the call?

Yes. Your agent stays on the call from beginning to end and leads the conversation. Kai translates between both speakers in real time.

How do I add Kai to a call that's already in progress?

Conference Kai in using your normal conferencing process. Dial your TranslateOS number, enter your PIN, and choose the language. Kai provides an introduction to the caller in their language, and the conversation continues.

Can each agent have their own PIN?

Yes. PIN codes are provided for account security and billing visibility. They can be shared across a team or assigned to individual agents, and most customers choose individual assignment when they see how easy it is to manage with self-service tools. Administrators can easily reset an agent's PIN with a single click. There is no cost for agent-level PIN codes, and it improves agent offboarding.

Get started

Find out how much you can save.

Save at least 40%. Guaranteed. Live in one business day, with no minimums and no contract term.

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