Meet Kai

Meet Kai, your AI translation assistant.People lead every conversation. Kai helps them connect.

Kai, the TranslateOS virtual language assistant, joins the call, greets the caller in their language, and translates both ways, out loud, in real time. A personal assistant for every agent, ready on every call, with no wait for a human interpreter.

  • Available 24/7/365
  • Connects in seconds
  • Your agent stays on the call
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A smiling agent on a headset talks with a caller at her desk
On this callLive
  • Your agentLeads the conversation, in English
  • Your memberSpeaks Spanish
  • KaiTranslates both ways, out loud

Kai's greeting

Every call opens in the caller's language.

Kai provides an introduction to the caller in their language and explains how the conversation will work. Your agent never has to explain the technology.

Choose a language to see Kai's greeting

KaiVirtual language assistantSpeaking Spanish
  1. Hola, soy Kai, un asistente virtual, y hoy traduciré para ayudarnos a comunicarnos de manera efectiva…

“Hello, I’m Kai, a virtual assistant, and I’ll be translating today to help us communicate…”

Hear Kai's greeting in Spanish

Spanish0:16

Natural conversation

Kai keeps up with real conversations.

People speak at their own pace, in their own dialect, and sometimes in more than one language. Kai adjusts to each speaker as they talk.

  • Switches when they do. Kai recognizes when a speaker moves between languages mid-call.
  • Keeps a natural pace. Each person speaks naturally, with a short pause between turns.
  • Speaks the caller's dialect. Choose Spanish (Mexican), Spanish (Puerto Rican), Arabic (Lebanese), and many more.
  • Steady on long calls. Calls of 5+ hours, without interruption.
See every language and dialect
Kai adjusts as people speakLive
  1. PaceFast or slow, each speaker sets the pace.
  2. DialectRegional speech, from the dialect you choose.
  3. Language switchingA speaker moves between languages. Kai follows.
  4. VolumeSoft voices and loud ones.

Healthcare ready

Fluent in the details of every member call.

Kai is built for the words that matter on a health plan call. Kai translates every word, with no paraphrasing, and every translation is scored word by word.

How we score quality
Built for healthcare terms
  • Addresses
  • Benefit plans
  • Drugs
  • Doses
  • DME
  • Copays
  • Eligibility
  • MBIs
  • Phone numbers
Your agent, in EnglishYour copay for this prescription is ten dollars.Kai says it in SpanishYour member hearsSu copago para esta receta es de diez dólares.

People first

People lead every conversation. Kai helps them connect.

Kai helps your agent and your member understand each other, in real time. Your people lead the conversation from hello to goodbye.

Your agent leads

Your agent leads the conversation, sets the pace, and makes sure the caller is understood.

Your member speaks freely

Each person speaks their own language and hears the other in theirs.

Kai translates what is said

Kai translates exactly what each person says, both ways, out loud. Every word stays the speaker's own.

Our team watches quality

Humans in the loop at the National Command Center review quality scores on every call.

Give every agent a personal translation assistant. Book a demo with our team.

Book a demoCall 1-855-508-5658

FAQs

Questions about Kai.

See all FAQs
What does Kai say when joining a call?

Kai provides an introduction to the caller in their language and explains how the conversation will work. In English, the greeting is: “Hello, I’m Kai, a virtual assistant, and I’ll be translating today to help us communicate…” Your agent never has to explain the technology.

What happens if a caller switches languages?

Kai recognizes when a speaker moves between languages during the conversation and follows them.

What if Kai can't make out a word?

Kai never guesses. When Kai can't reliably recognize a word or phrase, Kai returns it in the original language so the speaker can repeat or clarify it.

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