Language access compliance for health plans

Every word, on the record.Compliance and quality at scale.

TranslateOS is real-time, over-the-phone translation for health plans, in all CMS-required languages, with humans in the loop. The Compliance Portal keeps every word on the record for your compliance team.

  • Included with Enterprise
  • Retention of 1, 6, or 10 years
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A contact center supervisor on a headset reviews a call with an agent at his desk
Immutable audit logs
Compliance PortalSearch calls
Spanish · Oct 143 calls found
  • Marcus D.Spanish (Mexican) · 10:42 AM11:34
  • Priya N.Spanish (Puerto Rican) · 1:17 PM06:12
  • Tiffany O.Spanish · 3:05 PM18:50

Humans in the loop

Built for the calls your plan answers for.

In healthcare, language access is a compliance issue for every health plan. TranslateOS was built for it, with people in the loop on every call.

Your agent leads the call and Kai translates. Our National Command Center in Bloomington, Indiana reviews translation quality scores and performance on every call, without listening to member conversations.

National Command Center
A Medicare member smiles as she talks on the phone at home
Member conversations are always private

The Compliance Portal

The complete record of every call.

Find any call in seconds. Play back the recording, read the transcript in both languages, and see every action taken on the record, all in one place.

  • Call search. Find any call, with the time, duration, agent, and language of every one.
  • Recording playback. Listen to any call, start to finish.
  • Bilingual transcripts. Every line in both languages, with who said it and when.
  • Quality annotations. Annotate the transcript line by line for quality reviews.
  • Immutable audit logs. Every action on the record is logged and cannot be altered.
Included with Enterprise.Live Transcript shows the call as it happens. The Compliance Portal keeps it on record after.

Live Transcript Compare plans

Call recordEN ⇄ ES
Recording11:34 · Marcus D. · Oct 14, 10:42 AM ET
  1. Agent

    Your copay for this medication is twenty dollars.

    Su copago por este medicamento es de veinte dólares.

    97%
  2. MemberAnnotated

    ¿Y cuántas pastillas vienen en el frasco?

    And how many pills come in the bottle?

    96%

Annotation: quantity confirmed on playback.

Audit logRecording played · D. Carter · Oct 15, 9:02 AM
Annotation added · D. Carter · Oct 15, 9:06 AM

Usage reporting

Every billable minute, visible.

Usage reporting shows your translation minutes by language, by agent, and over time, reconcilable down to the minute.

  • Volume by language. Call volume and translation minutes, broken out by language.
  • Full call detail. Time, duration, agent, and language for every call.
  • Minutes over time. Usage trends over any period, grouped the way you need.
  • Export and reconcile. Filter by period and export for billing or internal reporting.
See pricing
UsagePrevious month
3,844Translation minutes477Calls

Minutes by day

  • Spanish431 calls3,398 min
  • Vietnamese10 calls113 min
  • Russian9 calls102 min
  • Korean5 calls68 min

Enterprise

Set the record to your policy.

The Compliance Portal is included with Enterprise. Keep call records for as long as your policy requires, manage every agent's PIN yourself, and keep your data yours.

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Retention

Keep records 1, 6, or 10 years.

Choose the retention that matches your policy, or keep no recordings at all.

  • None
  • 1 year
  • 6 years
  • 10 years
PIN management

Manage PINs yourself.

Reset or change any agent's PIN in one click, with access controlled by your supervisors.

  • One-click reset
  • No shared credentials
  • Fast offboarding
Your data

Your data stays yours.

All data is owned by you and is never used to train AI models. A BAA comes with every customer agreement.

  • HITRUST CSF R2
  • SOC 2 Type II
  • HIPAA compliant
Security

See the Compliance Portal in a live demo. Book a demo with our team.

Book a demoCall 1-855-508-5658

FAQs

Questions about compliance.

See all FAQs
What is in the Compliance Portal?

The Compliance Portal holds the record of every translated call: the recording, the bilingual transcript with quality annotations, and an immutable audit log. It also includes call search, usage reporting, and self-service PIN management. It is included with Enterprise.

How long are call records kept?

TranslateOS keeps call records for the period you choose: none, 1 year, 6 years, or 10 years. Retention is set to match your policy during compliance onboarding, and all data is owned by you.

Does anyone at Bloom listen to our calls?

No. Our National Command Center reviews translation quality scores and performance on every call. The team never listens to calls or reads transcripts. Member conversations are always private.

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