Call centers and other businesses
Every language, at every volume.Real-time translation for every contact center.
A caller speaks another language, and the agent who answered keeps the call and serves them in it. TranslateOS is AI-powered, real-time, over-the-phone translation for contact centers taking calls from limited English proficient callers, and for any business that uses interpreter lines today. Kai joins within 15 seconds and translates every word, both ways, in the caller's language.
- No system integration
- Live in one business day
- No minimums
- Kai joins the callWithin 15 seconds, from the agent's desk phone
- Introduces themselvesTo the caller, in Vietnamese
- Translates every wordBoth ways, at a natural pace
Powered by Bloom
Built by people who took these calls for 20 years.
Bloom is a healthcare technology company. Its contact centers have served Medicare Advantage members for 20 years, on calls where an address, a date, or a dollar amount has to be right. The people who designed TranslateOS used legacy over-the-phone language services on those calls for 20 years.
- 20
- Years in market
- 10M+
- Medicare Advantage enrollments delivered
- 50+
- Carriers served by Bloom
Every call
Within 15 seconds, on every call.
Every agent on your team gets every language your callers speak, on the phone they already have. TranslateOS makes that the normal experience on every call your contact center takes, at every volume.
- Scales with your volume. TranslateOS grows with your call volume, with no staffing changes. The same team takes the busiest hour in every language, and every language is one rate.
- Kai joins in seconds, in their language. Your agent dials a dedicated number, and Kai joins the call within 15 seconds, introduces themselves to the caller in the caller's language, and translates every word both ways in real time. 24 hours a day, every day of the year.
- Steady quality on every call. The same quality in every language, with no paraphrasing, through calls that run for hours. Translation accuracy is scored at the word level, and our National Command Center reviews the scores on every call without listening to the conversation.
Across the business
Every conversation with a customer, in the customer's language.
Inbound, outbound, and in person, on the phones your team already uses.
Inbound customer service
Resolved in the caller's language.
A customer calls with a question about their account, their order, or their service. The agent who answers dials a dedicated number, and Kai joins within 15 seconds. The agent handles the call in the caller's language, and the caller never has to find someone to translate.
- Within 15 seconds
- Any phone
- Every agent
Outbound calls and follow-ups
Reach every customer, in their language.
Add Kai to any outbound call. Kai introduces themselves in the customer's language, keeps a natural pace, and follows a customer who switches languages mid-call. The customer hears the news in their own words, and your agent hears the answer in theirs.
- Outbound
- Natural pace
- Switches languages
Front desk, counter, and field visits
In person, from any phone.
A guest at the front desk, a customer at the counter, or a technician in a customer's home. Put the phone on speaker and add Kai to the conversation, with two or more people in the room. Every location on your team uses the same number and the same languages.
- In person
- Mobile phone
- Every location
Quality you can see
Every call scored. Every minute visible.
Translation accuracy is scored at the word level on every call, and our National Command Center reviews the scores and performance without listening to the conversation. With Enterprise, supervisors read the calls of the agents they manage on screen in both languages, and every billable minute is visible and reconcilable down to the minute.
- Word-level scoring
- Supervisor view
- Every minute
Built for the busiest hour of the day.
Call volume rises and falls. The languages your team can serve stay the same. TranslateOS grows with your call volume, with no staffing changes, and every language is one rate.
- 99%of LEP languages
- For every agent on your teamIncluding regional dialects, at one rate
- 1number
- From the phones you haveAgents dial in, enter a PIN, and choose the language. No system integration.
- Everyminute
- Visible and reconcilableTransparent reporting on every billable minute, down to the minute
Independent language experts
“The responses were pretty timely and consistent. It worked flawlessly. No fails at all.”
Language expertHindiHear Kai on a live demo call. Then find out how much your contact center can save.
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Find out how much your contact center can save.
A better experience for every caller. At least 40% less, guaranteed. Live in one business day, with no minimums and no contract term.