AI-powered translation for health plans

Upgrade from interpreter lines to instant translation.

TranslateOS is AI-powered, real-time, over-the-phone translation for health plans. Give every agent on your team the languages your members speak. Calls connect in seconds, for less than you pay today.

  • Live in one business day
  • No minimums
  • No contract term
Book a demo Contact us
A call center agent wearing a headset smiles as she talks with a member
An older man smiles as he talks on his phone at home
Kai joined the callSpanish (Mexican), chosen by voice
Live callLive03:42

AgentEnglish

Hi, this is Maria. How can I help you today?

Kai, to the memberSpanish

Hola, habla María. ¿En qué le puedo ayudar hoy?

Spoken both ways. Transcript saved for compliance.

RecordedTranscribedScored

Powered by Bloom

We know the people on these calls.

A member with a question about their benefits. An agent who wants to get it right. For 20 years, Bloom has been on these calls. TranslateOS helps them understand each other, in every language.

20
Years in market
10M+
Medicare Advantage enrollments delivered
50+
Carriers served by Bloom

Your members' languages, down to the dialect. One rate for every language.

How it works

Dial. Choose a language. Talk.

No software installation and no system integration. Your agents use the phones they already have.

TranslateOS00:00

Calling your TranslateOS number

Enter your PIN

Choose by keypad code or by voice

Select the language

  • 1Spanish
  • 2Mandarin
  • 3Cantonese
  • 4Vietnamese
  • 5Korean

Or just say it to Kai

Kai translates both ways, in real time

Talk

KaiSpeaking SpanishHola, soy Kai. Voy a traducir esta llamada para usted.

AgentEnglishThanks for calling. How can I help?

MemberSpanishNecesito ayuda con mi receta.

  1. 01

    Dial and enter your PIN

    Agents call a dedicated TranslateOS number and enter their PIN on the keypad.

  2. 02

    Choose the language

    Select it by keypad code or say it to Kai. Kai joins and provides an introduction to the caller in their language.

  3. 03

    Talk

    Speak naturally. Kai translates both ways in real time, follows callers who switch languages, and keeps steady quality on calls of 5+ hours.

  4. See how it works Live in one business dayFrom signed contract to agents taking calls

Meet Kai

Meet Kai, your personal translation assistant.

Kai joins the call, provides an introduction to the caller in their language, and translates both ways in real time. Always available. Knows all the languages you need.

  • Follows the caller. Kai keeps up when callers switch languages mid-call.
  • Every word translated. No paraphrasing. Accuracy is scored at the word level.
  • Healthcare ready. Built for addresses, benefit plans, drugs, doses, DME, copays, eligibility, MBIs, and phone numbers.
Meet Kai

Hear Kai's introduction

Spanish0:16

The languages your members speak, state by state.

Hover or tap a state to see its top limited English proficient (LEP) languages that TranslateOS covers.

Source: U.S. Census Bureau, American Community Survey 2019 to 2023 5-year estimates, table B16001. LEP residents are people age 5 and over who speak English less than "very well." Lists show only languages on the current TranslateOS list.

National Command Center

Compliance and quality at scale. Never before seen.

Our team in Bloomington, Indiana reviews translation performance continuously and keeps quality high on every call. Member conversations are always private.

Meet the National Command Center
The National Command Center team reviewing translation quality dashboards on a wall of monitors
First of its kindHumans in the loop on every call.

Utterance-level scoring

Live
  • ES → EN96
  • EN → VI94
  • ZH → EN97
  • EN → KO93
  • RU → EN95
  • EN → TL96
  • AR → EN94

An independent model scores every translated exchange. The translation model never grades its own output.

An industry first

Live Transcript

See every conversation in both languages, live. Agents see their own calls. Supervisors see the calls of the agents they manage. See Live Transcript

Compliance Portal

Recordings, bilingual transcripts, immutable audit logs, call search, and quality annotations in one place. See Compliance

Star Ratings

Every CMS-scored LEP call recorded, transcribed, and scored.

Security

HITRUST CSF R2 certified. SOC 2 Type II. HIPAA compliant, with a BAA for every customer. See Security

Your call. Your data.

All data owned by the customer. Never used to train AI models.

Proven on live calls.

Every call is scored for quality. Zero support escalations.

>92%
Translation accuracy, independently measuredvs. about 80% for traditional human interpretation
15sec
Sessions start within 15 secondsvs. 40+ seconds with legacy interpreters
40%less
Guaranteed, with one rate for every languagevs. $1.30+ per minute with legacy interpreters

Find out how much you can save.

Book a demo Call 1-855-508-5658

Independent language experts

“For the language that I'm currently testing, even the accent is impressive.”
Native speakerMarathi
“I regularly work with translations, and I've never seen such a good Slovenian-speaking AI before. Impressive.”
Translation specialistSlovenian
“The responses were pretty timely and consistent. It worked flawlessly. No fails at all.”
Language expertHindi

Who we serve

Built for health plans, regulated industries, and every contact center.

Built to healthcare's standard. Ready for yours. As a healthcare company, Bloom designed TranslateOS for health plans, where language access is a regulatory obligation on every call. Legal teams, schools, and every regulated contact center get the same rigor and the same quality, for at least 40% less than you pay today.

A Medicare member smiles as she talks on the phone at home

Health plans

Drive Star Ratings and ensure CMS compliance. Ready for AEP.

Medicare Advantage, Medicaid, SNP, and dual eligible programs. Every CMS-scored LEP call recorded, transcribed, and scored.

  • Open enrollment and intake
  • Care management
  • Pharmacy benefits and claims
Explore health plans

TranslateOS vs. legacy interpreters

What's next for over-the-phone translation.

Your agent. Your member. Kai. That's everyone on the call. With a legacy interpreter, you wait for a stranger to join, often one without industry knowledge. Kai joins instantly and speaks fluent healthcare: benefits, drugs, doses, and copays.

TranslateOS compared with legacy interpreters
TranslateOSLegacy interpreters
Sessions start within 15 seconds.Wait for an interpreter in the selected language.
One rate for every language. At least 40% less.Contract-driven rates averaging $1.30+ per minute.
No minimums and no contract term.Contract-driven pricing.
Every word translated and scored at the word level.Long utterances are often paraphrased.
Every call recorded, transcribed in both languages, and scored.Recordings and searchable transcripts are not standard.
See the full comparison

Get started

Find out how much you can save.

A better experience for at least 40% less, guaranteed. Live in one business day, with no minimums and no contract term.

Book a demoContact us