Live Transcript
An industry first tool creating a breakthrough in enhancing and empowering the agent experience.
See every word as it's spoken
Call center agents have enough demands on them without adding a language barrier to the mix. TranslateOS Live Transcription lets agents follow along, verify, and validate in real time, without slowing down the conversation or asking callers to repeat themselves. It’s an invaluable layer of clarity that keeps every interaction on track, accurate, and meaningful.
Frequently Asked Questions
Each utterance displays the speaker (agent or caller), a timestamp, the original language text, the English translation, and a confidence score. Conversations appear in a natural chat-style flow so you can follow along in real time.
Live Transcript gives supervisors and compliance teams real-time visibility into translated calls. You can verify the accuracy of the communication while the call is still happening, not after the fact.
Yes. Live Transcript is available across all languages supported by TranslateOS, with the same bilingual display and confidence scoring regardless of language pair.
Live Transcript is included with the Enterprise plan. Professional plan customers have access to post-call transcripts through the portal. Contact our team for details.
Give your agents the clarity they deserve.
See how Live Transcription keeps every conversation on track.