Everything your team needs to know about TranslateOS
Have questions? Start here, or talk with our team. We are happy to help.
TranslateOS works through an ordinary phone call, making implementation remarkably simple.
Behind that call is a secure cloud platform for communications, real-time machine translation, quality monitoring, and compliance oversight.
Use these resources to understand how TranslateOS works, review technical and security requirements, and prepare your organization for implementation. Detailed architecture, security, compliance, and platform documentation is available directly from the TranslateOS team during technical and security reviews.
Companies access TranslateOS through an existing desk phone, softphone, or mobile phone. Our platform offers 99.95% availability with no call-duration limit.
Get a technical overviewCall a dedicated number, enter a PIN, and their existing phone service routes the call like any other. TranslateOS then handles secure connectivity, real-time translation, quality monitoring, and applicable compliance functions, using established cloud, communications, translation, and observability technology within the TranslateOS platform. Customers never configure or integrate with any of it.
TranslateOS applies enterprise security controls across identity, access, sessions, data protection, audit, and platform monitoring.
Request security informationOTP/MFA authentication, role-based access, TLS 1.2+ in transit, AES-256 at rest. Business associate agreement available. Customer calls, PHI, transcripts, and recordings are never used to train or test the underlying translation models.
Implementation is intentionally easy. Give Bloom a list of users who need PINs and compliance portal access.
Download implementation guideBloom provisions phone access, PINs, and administrator access and you are live in one business day. Training is also available. Authorized users, administrators, supervisors, and compliance users can access live transcript and the compliance portal.
TranslateOS interprets live conversations in real time and scores every utterance independently, separate from the translation itself, creating an objective, continuous quality record.
Ask for quality documentationIn addition, Bloom's Command Center monitors network performance and score data to refine translation models over time.
