You’re already investing in interpretation.
Are you getting enough from it?
25 Years of health plan experience
Bloom has over two decades working with health plans. We know the limitations of traditional interpretation because we experienced them alongside our health plan customers.
So when advances in AI made a different approach possible, we built a language platform specifically for healthcare.
Go beyond what human interpretation can provide
Member experience
Members Connect in seconds without the long wait for an available human interpreter. Conversations stay between the member and agent — greater privacy, a more natural flow, and better service.
CAHPS & star ratings
Clearer communication helps members get information, navigate their plan, and resolve questions more easily — supporting the member satisfaction measured through CAHPS and reflected in star performance.
Translation quality
Healthcare-trained, word-for-word machine translation delivers >92% independently measured accuracy. Every call is independently scored, providing measurable quality data for ongoing improvement.
Capacity
AEP, enrollment surges, and changing call volumes can be handled without adding interpreters or depending on interpreter availability.
Language coverage
TranslateOS covers 99% of languages, with additional languages and dialects added over time and as requested.
Cost
Flat-rate pricing, volume discounts, and no minimum usage commitments significantly reduce interpretation spend while making costs more predictable.
Translation becomes measurable
See the conversation as it happens.
Live transcript lets agents follow the translated conversation in real time.
Review and document member interactions.
The compliance portal provides searchable transcripts, recordings, word-level quality data, usage reporting, and documentation for reviews and audits.
Monitor translation quality over time.
The national Command Center provides human-in-the-loop oversight, using performance data to identify issues and continually improve translation quality.
Built for health care
HIPAA Compliant- Signed BAA
- No software required
- HITRUST + SOC 2 certified
- 24/7/365
- Works with all phone systems
