Scaling Member Engagement without the Agency Overhead
Drive Star Ratings and ensure CMS compliance with AI-powered OPI. Instant, high-fidelity translation for enrollment, member services, and care management at a fraction of cost.
66¢ per minute | No minimums | Student privacy first
Start Every Enrollment with Total Accuracy
Managing thousands of members across hundreds of languages shouldn’t be your plan’s biggest bottleneck. TranslateOS is designed to scale with your enrollment surges while protecting your compliance scores.
- Improve Star Ratings. Language access is a key metric in member satisfaction. Provide instant, friction-free support that keeps CAHPS scores high.
- Automate Compliance. Every call is logged with searchable transcripts and recordings. You no longer have to “request” an audit trail from an agency; you own the data.
- Lower Costs. Traditional over-the-phone interpretation is a massive line item in administrative spend. Shift to a per-minute model with no retainers to protect your margins.
Designed for District-Wide Inclusion
Built for the regulatory rigors of Managed Care, our platform gives Health Plans the visibility and control legacy providers can’t match.
Live Transcript
An industry first.
Your member advocates can view the interpretation in real-time, ensuring technical benefit details and pharmacy information are conveyed with 100% precision.
National Command Center
AI precision with human oversight.
Our experts monitor for linguistic accuracy and regulatory alignment, providing a “safety net” for high-stakes enrollment calls.
One-Step Integration
No desktop software to install.
Our platform integrates seamlessly with your existing call center or care management software via a simple dial-in or API connection.
Cost Savings
Better translation. Unmatched value.
Pricing starts at 66¢ per minute, with no minimum commitment. Call us to learn about our volume discounts.
Experience the TranslateOS difference
Traditional agencies charge premium rates for specialized interpretation. TranslateOS provides advanced, high-fidelity voice translation for all sectors at one transparent price.
Traditional Interpretation
Marketplace Interpretation
TranslateOS
VConnection time
40+ seconds
Variable (depends on freelancer)
Instant (direct-to-AI)
Pricing model
$1.30+ / min + Volume Commitments
Tiered / subscription based with varying marketplace rates
Flat 66¢/min. No minimums, no retainers
Minimums
Often 15–30 min per session
Variable
Pay-by-the-minute (No minimum)
IEP & Advanced Support
Usually requires 24h-48h notice
Limited to "Active Pool"
Always On (24/7/365)
Billing increment
Often 15–60 min minimums
Varies by provider
Pay-by-the-minute. No minimums.
The Record
n/a
Audio recording (extra cost)
Audio recording + Live searchable transcript
Compliance
ISO (Legacy)
SOC 2
SOC 2 + HIPAA + Human-in-the-Loop Audit
Optimized for Every Member Touchpoint.
From first-time enrollment to chronic care management, TranslateOS ensures your members receive high-quality support in their preferred language.
Open Enrollment and Intake
Handle massive seasonal spikes without the "human-lag" of traditional agencies. Vet and enroll members faster with a digital record for every statement.
Care Management and Wellness Checks
Ensure chronic care coordinators can reach LEP (Limited English Proficiency) members immediately, improving health equity.
Pharmacy Benefits (PBM) and Claims
Resolve complex billing and medication questions in seconds, reducing call abandonment rates.
Appeals and Grievances
Create a bulletproof digital record of sensitive conversations to mitigate legal and regulatory risk during the grievance process.
Engineered for Payer-Grade Compliance
We understand that for Health Plans, security isn’t a feature, it’s a requirement. TranslateOS is built to protect your data and your members.
HIPAA & SOC 2 Certified Excellence: Our platform maintains rigorous third-party auditing to ensure the highest level of integrity for Protected Health Information (PHI).
End-to-End Encryption: All voice and text data is secured with enterprise-grade encryption both in transit and at rest, ensuring member privacy is never compromised.
Full Data Ownership: Unlike legacy agencies, we believe your data belongs to you. Every recording and transcript is your property, ready for internal QA or external audits at a moment’s notice.
Optimize Your Member Engagement.
Scale your language access across thousands of members without the overhead of traditional agencies. Pay only for the minutes you use, with zero setup fees.