Real-Time Quality
Quality requires accuracy. Accuracy requires precision. Precision requires measurement. TranslateOS provides it all.
An industry first:
TranslateOS National Command Center
TranslateOS is the only translation platform with a dedicated National Command Center — providing real-time, human-in-the-loop quality monitoring across every call, every language, every day.
Every word scored. Every call monitored.
Every language covered.
Regulatory programs require a human in the loop, and TranslateOS delivers exactly that. Our National Command Center provides 24/7 monitoring with the ability to intervene on any call, giving your compliance team the confidence that quality isn't just promised, it's proven.
Full visibility. Full control.
Frequently Asked Questions
Errors are automatically flagged in the TranslateOS system for review. Translation quality scores are attached to every call and every statement flowing through the system, without exposing the conversation to the Command Center team. Using our TranslateOS compliance portal, customers can flag errors within the transcript for compliance purposes. You have full call recordings and transcripts for verification.
Yes. The TranslateOS Compliance Portal provides comprehensive visibility including service level monitoring (connection time), agent utilization (minutes, languages, calls), language utilization (minutes, calls), call detail monitoring, call recordings, transcripts, and quality monitoring.
Ready to simplify compliance?
See how TranslateOS makes LEP call quality better than ever.